Identify the Problems, Implement the SolutionsBook - 2000
In this era of downsizing, restructuring, instant technology shifts and relentless stress and change, rage in the workplace is on the rise. Despite the Ottawa tragedy, Canadian workers may think they are insulated from the problem, compared to their American colleagues, who experience three work-related homicides every day of the year. Yet a study by the International Labor Organization in Geneva found that Canadians are actually more likely to be assaulted in their workplace than Americans.
In a groundbreaking look at the issues and answers concerning workplace rage, Gerry Smith, who is director of the Trauma Response Team for a prominent Canadian company specializing in employee assistance issues, probes the roots of rage in the workplace. He shows that employee stress is only one factor, and also considers corporate culture and its level of tolerance for harassment or confrontational behaviour. Through numerous case studies and anecdotes, he looks at the spectrum of workplace rage, which can include everything from armed robbery to leaving offensive messages, from equipment sabotage to bullying. He describes actual and possible perpe